Floor Support
Regency Training and Consulting considers floor support to be just as demanding, if not more so, than training. Floor support provides extended training beyond the classroom and carries it into the user's work environment. It jump-starts user productivity and efficiency and maximizes retention. Floor support is an important aspect of the overall migration or upgrade project. Our floor support specialists check on the users regularly without interfering with their work, make themselves visible on the floor, so users feel confident that they have immediate support, and are available on demand, as needed. These floor support resources have many years of experience working with law firms and corporations to ensure a speedy transition to new software. Our specialists maintain daily support logs and team with our client's information technology staff to track and resolve problems.
